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May 2019
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Terms and conditons
  1. The guest accommodation contract (lease agreement) becomes valid as soon as the room has been reserved and confirmed, or has been made available in case a written confirmation could not be given due to a short notice booking.
  2. The lease agreement obliges the partners to fulfil the terms of the agreement irrespective of the duration of the agreement. The lease agreement cannot be terminated by one partner only. In case of a dispute the booking agent is considered to be the partner even if the reservation is made for another person(s). Booking agent and guests are both liable in case of breach of contract.
  3. Reserved rooms are generally available from 14.00hours on the day of arrival and must be vacated by 11.00hours at the latest on the day of departure.
  4. Unless a late arrival time has been agreed upon, the hotel reserves the right to hold the reservation until not later than 18.00hours.
  5. The guest cannot insist on availability of specific rooms.
  6. A free cancellation is only possible by special agreement, otherwise 80% of the applicable rate for accommodation and breakfast are charged. In case the room can be let to someone else, any incoming payments will be deducted. During times of exhibitions/fairs cancellation for single bookings will only be possible in writing/fax until 8 days before the date of arrival.
  7. The hotel reserves the right to adjust rates should there be more than 6 months between the date of reservation and the date the room is booked for.
  8. There is free parking in front or the hotel, however vehicles are parked at their owner's risk. The hotel does not accept any liability for theft of or any damages to parked vehicles.
  9. Should a guest smoke in a non-smoking room, the guest will be held liable for any damages (cleaning of curtains/carpets, painting the walls etc.)
  10. The hotel does not accept any liability for theft or loss of any money or valuables.
  11. Augsburg shall be domicilium citandi et executandi for any legal processes in relation to this agreement or any action arising thereof.

Translated by Lilo Coetzer, Kleinemonde - Port Alfred, South Africa
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